first things first, what's with the name? are you mendi or mendy?
MENDY calmly stabilizing cyber environments
A technology leader who acts as the bonding glue between technical teams and customers to overcome the hardest moments in IT. I bring 15+ years of experience across enterprise IT, PAM/IAM, production support, and cloud-connected infrastructure. When playbooks fail, I find the broken piece, fix it, and turn the incident trail into customer-ready truth.
Meet Me.
Get to know the real me[ndy]
I'm glad you brought that up. It's actually both. I grew up in Israel, where my name in English was spelled with a Y on my ID, so for 30 years I was sure I was mendy. When I moved to Canada, I found out my official name on my Canadian ID ends with an I, so for the past 20+ years I've been mendi. I embrace the change and the duality. It fits well with my ambidextrous brain.
ambidextrous?
yeah, I'm both right-handed and left-handed. My brain is split with no dominant side. It affects my personality and coordination: bad at sports but good at tech, logical and analytical, but also high emotional intelligence. I think it's what makes me good at solving deep technical problems while also communicating well with customers and non-technical people. But don't ask me about 5-string basses.
why not?
we might get into a heated argument if you think that B string has value in real music (JK). Anyway, I see myself as the glue between the mathematical thinkers and the fine arts crowd.
the glue?
yeah, it's what drew me to play bass: the foundational instrument that sits at the ground of the mix and connects the drums to the guitar. I'm not the solo front-of-stage guy, but also not "the machine." I sit somewhere in between: an introvert who likes weddings. I don't dance, but I do well in social situations, while I mostly recharge on a motorcycle ride in nature.
so you like motorcycles and nature?
yes. I don't ride anymore because being a parent increased my awareness of self-preservation for others, but I still hike a lot and camp with my family. We live in the rainforest of the PNW in BC, Canada, and enjoy the outdoors as much as we can (when we're not traveling to other countries, that is).
BC, I love the forest.
We have the most amazing variety of trees here. It's brought me to explore my other passions, such as woodworking. I build a lot with red cedar and it's my favorite tree. The Indigenous peoples of this area called it the tree of life, and they really made everything out of it. Being a foreigner to this land, I try to learn more about the ancient culture of this area and work with the local woods.
what's your beer?
I'll usually get a Guinness or an Innis & Gunn. There are great breweries in our area, but I dislike the IPA style. It's too hoppy. Give me a Scotch ale any day.
whiskey?
Lagavulin 16.
so you're a Ron Swanson fan, ah?
1000%.
what's your troubleshooting philosophy?
I actually studied philosophy in uni. While not common in the tech space, I find it very helpful to dig deep or take a bird's-eye view of a system. My main inspiration for troubleshooting is the book Zen and the Art of Motorcycle Maintenance. I keep going back to it because it really has everything you need to be a creative problem solver, from the boring scientific method approach to blanking your mind and letting hypotheses flow through. I highly recommend it. Come to any problem like it's both your first time (humble) and your 100th time (experienced, wise).
Career log explorer.
"the people I know, the places I go" - Sly Stone
Palo Alto Networks / CyberArk
Partner Support Engineer: PAM, Idira, SIA, identity, IAM, and enterprise security escalations.
Primary technical contact for critical enterprise PAM/IAM customers and global partners, carrying high-severity escalations across support, engineering, product, and customer-success lanes.
[placeholder] Short war story: one ugly incident, what broke, what you owned, and what got the room breathing again.
[placeholder] One lesson from this stop that still changes how you handle pressure, ambiguity, or customer truth.
CyberArk
Senior Enterprise Support Engineer and Enterprise Support Engineer across Vault, PVWA, PTA, AIM, CPM, PSM, pCloud, Credential Provider, and Central Credential Provider escalations.
Moved from enterprise support into senior Vault escalation work, handled R&D-heavy cases, authored 80+ KB articles, improved docs, trained a global partner, and mentored support peers.
[placeholder] Short war story: one Vault case with messy evidence, product reality, and a customer who needed plain truth.
[placeholder] One lesson from the Vault years: what logs taught you, what customers taught you, or what R&D taught you.
LinkPoint Technology Group / IT Solutions
Senior Technical Analyst, IT Team Lead, and Business Analyst across internal systems, access operations, service quality, SOPs, training, and client infrastructure work.
Owned internal systems and access ops, reviewed service quality, built SOPs, trained staff, mentored technicians, and helped clean up messy customer environments across network, cloud, backup, and security domains.
[placeholder] Short war story: one MSP moment where process, ticket hygiene, and human follow-through mattered more than shiny tools.
[placeholder] One lesson from the ops floor that still shows up in escalation rooms today.
Career goals.
"Dressed for success." ~Nirvana
Senior TAM / Partner Support
Primary technical contact for critical enterprise PAM/IAM customers and global partners at CyberArk / Palo Alto Networks.
- Current work sits between partner support, customer pressure, and product reality.
- Best goal: security support, TAM, PAM/IAM escalation, and customer advocacy roles.
High-severity escalation owner
Owns intake, business-impact triage, evidence gathering, RCA, remediation guidance, status updates, and recurrence prevention.
- Coordinates support, engineering, product, customer-success, partner, and customer stakeholders.
- Works when the answer is not obvious and the room still needs clarity.
Turns fixes into leverage
Authored 80+ knowledgebase articles, improved product docs, delivered advanced Vault training, and mentored support peers.
- Good cases should make the next case less painful.
- Ask how recurring support patterns became docs, SOPs, and training.
PAM depth plus builder hands
CyberArk Vault, PVWA, PTA, CPM, PSM, AIM, HSM, PKI, identity, REST APIs, Cloudflare Workers, Proxmox, Docker, and Wazuh.
- Uses LLM-assisted triage to accelerate analysis, not bypass validation.
- Keeps infrastructure instincts sharp outside the ticket queue.
Projects, skills, receipts.
The public work and tool stack are here because they show how Mendy thinks when nobody handed him a runbook.
Regakids, FireForecastBC, and the home lab
Public product work at Regakids and FireForecastBC, plus a Proxmox/Docker/Portainer lab with Cloudflare Tunnel ingress and Wazuh SIEM monitoring.
Hands-on building keeps deployment judgment real: REST APIs, Cloudflare Workers, tunnels, Linux/Windows/Mac, and practical debugging.
How the lab mirrors enterprise deployment patterns without pretending a home stack is a Fortune 100 environment.
Tools grouped by the questions they answer
Calm the room. Fix the system.
Mendy's strongest pattern is technical-to-business translation during messy incidents: establish the facts, keep stakeholders aligned, find the broken piece, and turn recurrence risk into durable process improvement.
syn > syn/ack > ack.
Email and LinkedIn are the clean routes. If the fit is real, open the socket.