first things first, what's with the name? are you mendi or mendy?
MENDY calmly stabilizing cyber environments
A technology leader who acts as the bonding glue between technical teams and customers to overcome the hardest moments in IT. I bring 15+ years of experience across enterprise IT, PAM/IAM, production support, and cloud-connected infrastructure. When playbooks fail, I find the broken piece, fix it, and turn the incident trail into customer-ready truth.
Meet Me.
"You are what you is, and that's all it 'tis." ~Frank Zappa
I'm glad you brought that up. It's actually both. I grew up in Israel, where my name in English was spelled with a Y on my ID, so for 30 years I was sure I was mendy. When I moved to Canada, I found out my official name on my Canadian ID ends with an I, so for the past 14+ years I've been mendi. I embrace the change and the duality. It fits well with my ambidextrous brain.
ambidextrous?
yeah, I'm both right-handed and left-handed. My brain is split with no dominant side. It affects my personality and coordination: bad at sports but good at tech, a logical, analytical brain, but also high in emotional intelligence. I think it's what makes me good at both solving deep technical problems while at the same time communicating well with customers and non-technical people. I see myself as the glue between the mathematical thinkers and the fine arts crowd.
the glue?
yeah, it's what drew me to play the bass, the foundational instrument that sits at the ground of the mix and connects the drums to the guitar. I'm not the solo front-of-stage kind of guy, but also not "the drum machine." I sit somewhere in between. But don't ask me about 5-string basses.
why not?
we might get into a heated argument if you think a bass needs more than 4 strings ;)
so you're an introvert?
I'm really both - an introvert that likes weddings, but I don't dance. I do well in social situations, while I mostly recharge on a motorcycle ride in nature.
so you like motorcycles and nature?
yes. I don't ride anymore because being a parent increased my awareness of self-preservation for others, but I still hike a lot and camp with my family. We live in the rainforest of the PNW in BC, Canada, and enjoy the outdoors as much as we can (when we're not traveling to other countries, that is).
BC, I love the forest.
We have the most amazing variety of trees here. It's brought me to explore my other passions, such as woodworking. I build a lot with red cedar and it's my favorite tree. The Indigenous peoples of this area called it the tree of life, and they really made everything out of it. Being a foreigner to this land, I try to learn more about the ancient culture of this area and work with the local woods.
what's your beer?
I'll usually get a Guinness or an Innis & Gunn. There are great breweries in our area, but I dislike the IPA style. It's too hoppy. Give me a Scotch ale any day.
whiskey?
Lagavulin 16.
so you're a Ron Swanson fan, ah?
1000%.
Ah, back to tech, what's your troubleshooting philosophy?
I actually studied philosophy in uni. While not common in the tech space, I find it very helpful to dig deep or take a bird's-eye view of a system. My main inspiration for troubleshooting is the book Zen and the Art of Motorcycle Maintenance. I keep going back to it because it really has everything you need to be a creative problem solver, from the boring scientific method approach to blanking your mind and letting hypotheses flow through. I highly recommend it. Come to any problem like it's both your first time (humble) and your 100th time (experienced, wise).
Career log explorer.
"the people I know, the places I go" ~Sly Stone
Palo Alto Networks / CyberArk
Partner Support Engineer: PAM, Idira, SIA, identity, IAM, and enterprise security escalations.
Primary technical contact for critical enterprise PAM/IAM customers and global partners, carrying high-severity escalations across support, engineering, product, and customer-success lanes.
[placeholder] Short war story: one ugly incident, what broke, what you owned, and what got the room breathing again.
[placeholder] One lesson from this stop that still changes how you handle pressure, ambiguity, or customer truth.
CyberArk
Senior Enterprise Support Engineer and Enterprise Support Engineer across Vault, PVWA, PTA, AIM, CPM, PSM, pCloud, Credential Provider, and Central Credential Provider escalations.
Moved from enterprise support into senior Vault escalation work, handled R&D-heavy cases, authored 80+ KB articles, improved docs, trained a global partner, and mentored support peers.
[placeholder] Short war story: one Vault case with messy evidence, product reality, and a customer who needed plain truth.
[placeholder] One lesson from the Vault years: what logs taught you, what customers taught you, or what R&D taught you.
LinkPoint Technology Group / IT Solutions
Senior Technical Analyst, IT Team Lead, and Business Analyst across internal systems, access operations, service quality, SOPs, training, and client infrastructure work.
Owned internal systems and access ops, reviewed service quality, built SOPs, trained staff, mentored technicians, and helped clean up messy customer environments across network, cloud, backup, and security domains.
[placeholder] Short war story: one MSP moment where process, ticket hygiene, and human follow-through mattered more than shiny tools.
[placeholder] One lesson from the ops floor that still shows up in escalation rooms today.
Two Bald Bakers
Co-Owner and Artisan Baker across business operations, production, sales, distribution, and customer experience.
Graduated from the Douglas College Self-Employment Program and built a Port Coquitlam bakery serving health-food stores, cafes, and farmers markets across the Lower Mainland.
Handled financing, accounting, marketing, supply sourcing, inventory, production planning, packaging, delivery, invoicing, and direct sales.
ConocoPhillips
Senior IT Support Analyst across enterprise infrastructure, hardware asset management, field support, and service operations.
Managed desktops, laptops, tablets, smartphones, and servers while supporting ServiceNow adoption, change control, deployments, upgrades, and decommission projects.
Supported leadership and field users on site and remotely, including hardware planning, asset cleanup, Windows 7 and Office 2013 migration work, and field-site support operations.
Orchha Sky Ltd
IT Specialist and Webmaster managing company IT, web platforms, project internet services, the public website, and the Apache web server on CentOS.
Handled website QA, analytics and reporting, open-source platform installation and configuration, worker and subcontractor coordination, and global employee support.
Built and maintained additional websites on CMS platforms including WordPress and Drupal.
Career goals.
"Dressed for success." ~Nirvana
Senior TAM / Incident Escalation Manager / Technical Lead
Now: Primary technical contact for critical enterprise PAM/IAM customers and global partners at CyberArk.
- My work sits between partner support, customer pressure, and product reality.
- Best fit: security support lead, TAM, PAM/IAM/Infa/Saas/app-support escalation, and customer advocacy roles.
High-severity escalation owner
Owning intake, business-impact triage, evidence gathering, RCA, remediation guidance, status updates, and recurrence prevention.
- Coordinating support, engineering, product, customer-success, partner, and customer stakeholders.
- The magic happens when the answer is not obvious, but the room still needs clarity - lay out a plan, next steps, follow-up.
Turn fixes into leverage
Authored 100+ knowledgebase articles, improved product docs, delivered advanced technical training, and mentored support peers.
- Good cases should make the next case less painful.
- Ask me how recurring support patterns became docs, SOPs, and tehcnical clinics.
Saas depth with builder hands
Self-Hosted or Saas? CLI or GUI? Yaml or Json? I speak them all. Thte technical scape is everchanging, the ability to learn it fast is my real language
- Windows, Linux, Unix the distro doesn't matter, the approach does
- Use LLM-assisted triage to accelerate analysis, not bypass validation.
- Keep infrastructure instincts sharp outside the ticket queue.
- Lab it 'till you make it
cyber projects
"Milo was the syndicate, and the syndicate was Milo." ~Joseph Heller
Regakids and Fireforecast BC
My passion projects keep me engaged with the tech stack first hand, force me to learn the latest trends, and help me give back to the communities I care about
With RegaKids we are keeping kids safe with their first smartphone: giving kids useful tech without dropping the entire adult phone attack surface in their lap. We convert spare Androids into a child-safe communicator, with basic tools, approved apps, and a revolutinary 'nudity-incapable' camera.
Fireforecast BC is a colaberation tool built with my LinkPoint-veteran friend Arnold, who created 'INFERNIS'. We provide a free AI based wildfire forecasting tool. It is a React and Cloudflare Worker map, that leverages govemtnment API's and Google maps/places API. It displays visual map data of current INFERNIS-ML calculated risk, forecast, and active-fire data. Allowing BC residents to stay up-to-date on wildfire risk.
syn > syn/ack > ack.
Email, LinkedIn, and Facebook are the clean routes. If the fit is real, open the socket.