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MENDY calmly stabilizing cyber environments

A technology leader who acts as the bonding glue between technical teams and customers to overcome the hardest moments in IT. I bring 15+ years of experience across enterprise IT, PAM/IAM, production support, and cloud-connected infrastructure. When playbooks fail, I find the broken piece, fix it, and turn the incident trail into customer-ready truth.

receipt 01 Fortune 100 escalation work: technical ambiguity, business pressure, and executive-readable status.
receipt 02 Enablement record: 100+ knowledgebase articles, documentation improvements, partner training, and peer mentoring.
receipt 03 Modern builder Life: LLM-assisted troubleshooting, Cloudflare Workers apps, Proxmox lab, Docker/Portainer, and Wazuh SIEM.

Meet Me.

Get to know the real me[ndy]

guest

first things first, what's with the name? are you mendi or mendy?

mendy

I'm glad you brought that up. It's actually both. I grew up in Israel, where my name in English was spelled with a Y on my ID, so for 30 years I was sure I was mendy. When I moved to Canada, I found out my official name on my Canadian ID ends with an I, so for the past 20+ years I've been mendi. I embrace the change and the duality. It fits well with my ambidextrous brain.

guest

ambidextrous?

mendy

yeah, I'm both right-handed and left-handed. My brain is split with no dominant side. It affects my personality and coordination: bad at sports but good at tech, logical and analytical, but also high emotional intelligence. I think it's what makes me good at solving deep technical problems while also communicating well with customers and non-technical people. But don't ask me about 5-string basses.

guest

why not?

mendy

we might get into a heated argument if you think that B string has value in real music (JK). Anyway, I see myself as the glue between the mathematical thinkers and the fine arts crowd.

guest

the glue?

mendy

yeah, it's what drew me to play bass: the foundational instrument that sits at the ground of the mix and connects the drums to the guitar. I'm not the solo front-of-stage guy, but also not "the machine." I sit somewhere in between: an introvert who likes weddings. I don't dance, but I do well in social situations, while I mostly recharge on a motorcycle ride in nature.

guest

so you like motorcycles and nature?

mendy

yes. I don't ride anymore because being a parent increased my awareness of self-preservation for others, but I still hike a lot and camp with my family. We live in the rainforest of the PNW in BC, Canada, and enjoy the outdoors as much as we can (when we're not traveling to other countries, that is).

guest

BC, I love the forest.

mendy

We have the most amazing variety of trees here. It's brought me to explore my other passions, such as woodworking. I build a lot with red cedar and it's my favorite tree. The Indigenous peoples of this area called it the tree of life, and they really made everything out of it. Being a foreigner to this land, I try to learn more about the ancient culture of this area and work with the local woods.

guest

what's your beer?

mendy

I'll usually get a Guinness or an Innis & Gunn. There are great breweries in our area, but I dislike the IPA style. It's too hoppy. Give me a Scotch ale any day.

guest

whiskey?

mendy

Lagavulin 16.

guest

so you're a Ron Swanson fan, ah?

mendy

1000%.

guest

what's your troubleshooting philosophy?

mendy

I actually studied philosophy in uni. While not common in the tech space, I find it very helpful to dig deep or take a bird's-eye view of a system. My main inspiration for troubleshooting is the book Zen and the Art of Motorcycle Maintenance. I keep going back to it because it really has everything you need to be a creative problem solver, from the boring scientific method approach to blanking your mind and letting hypotheses flow through. I highly recommend it. Come to any problem like it's both your first time (humble) and your 100th time (experienced, wise).

Career log explorer.

"the people I know, the places I go" - Sly Stone

company

Palo Alto Networks / CyberArk

locationCanada, Remote eraJun 2025 - Present
the job

Partner Support Engineer: PAM, Idira, SIA, identity, IAM, and enterprise security escalations.

impact and legacy

Primary technical contact for critical enterprise PAM/IAM customers and global partners, carrying high-severity escalations across support, engineering, product, and customer-success lanes.

pressure point

[placeholder] Short war story: one ugly incident, what broke, what you owned, and what got the room breathing again.

lessons to go

[placeholder] One lesson from this stop that still changes how you handle pressure, ambiguity, or customer truth.

people

Full Name TBD

company

CyberArk

locationCanada, Remote eraJun 2021 - May 2025
the job

Senior Enterprise Support Engineer and Enterprise Support Engineer across Vault, PVWA, PTA, AIM, CPM, PSM, pCloud, Credential Provider, and Central Credential Provider escalations.

impact and legacy

Moved from enterprise support into senior Vault escalation work, handled R&D-heavy cases, authored 80+ KB articles, improved docs, trained a global partner, and mentored support peers.

pressure point

[placeholder] Short war story: one Vault case with messy evidence, product reality, and a customer who needed plain truth.

lessons to go

[placeholder] One lesson from the Vault years: what logs taught you, what customers taught you, or what R&D taught you.

people

Full Name TBD

company

LinkPoint Technology Group / IT Solutions

locationLangley, BC eraFeb 2019 - Jun 2021
the job

Senior Technical Analyst, IT Team Lead, and Business Analyst across internal systems, access operations, service quality, SOPs, training, and client infrastructure work.

impact and legacy

Owned internal systems and access ops, reviewed service quality, built SOPs, trained staff, mentored technicians, and helped clean up messy customer environments across network, cloud, backup, and security domains.

pressure point

[placeholder] Short war story: one MSP moment where process, ticket hygiene, and human follow-through mattered more than shiny tools.

lessons to go

[placeholder] One lesson from the ops floor that still shows up in escalation rooms today.

people

Full Name TBD

Career goals.

"Dressed for success." ~Nirvana

target lane

Senior TAM / Partner Support

Primary technical contact for critical enterprise PAM/IAM customers and global partners at CyberArk / Palo Alto Networks.

  • Current work sits between partner support, customer pressure, and product reality.
  • Best goal: security support, TAM, PAM/IAM escalation, and customer advocacy roles.
pressure pattern

High-severity escalation owner

Owns intake, business-impact triage, evidence gathering, RCA, remediation guidance, status updates, and recurrence prevention.

  • Coordinates support, engineering, product, customer-success, partner, and customer stakeholders.
  • Works when the answer is not obvious and the room still needs clarity.
enablement proof

Turns fixes into leverage

Authored 80+ knowledgebase articles, improved product docs, delivered advanced Vault training, and mentored support peers.

  • Good cases should make the next case less painful.
  • Ask how recurring support patterns became docs, SOPs, and training.
technical range

PAM depth plus builder hands

CyberArk Vault, PVWA, PTA, CPM, PSM, AIM, HSM, PKI, identity, REST APIs, Cloudflare Workers, Proxmox, Docker, and Wazuh.

  • Uses LLM-assisted triage to accelerate analysis, not bypass validation.
  • Keeps infrastructure instincts sharp outside the ticket queue.

Projects, skills, receipts.

The public work and tool stack are here because they show how Mendy thinks when nobody handed him a runbook.

skill map

Tools grouped by the questions they answer

CyberArk Vault CyberArk Sentry PAM certified PVWA / PTA / CPM / PSM / AIM PAM / IAM HSM / PKI / certificates LDAP / SAML / SSO / OAuth / OIDC REST APIs Cloudflare Workers Proxmox / Docker / Portainer Wazuh SIEM LLM-assisted troubleshooting SOPs / playbooks / training
operating principle

Calm the room. Fix the system.

Mendy's strongest pattern is technical-to-business translation during messy incidents: establish the facts, keep stakeholders aligned, find the broken piece, and turn recurrence risk into durable process improvement.

evidence scope verification

syn > syn/ack > ack.

Email and LinkedIn are the clean routes. If the fit is real, open the socket.

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